IDILIA FOODS
Reduction of commercial costs with RPA (Robotic Process Automation).
Management of customer charges and self-invoices through EDIwin in an agri-food company.
Business challenge
InIdilia FoodsMore than 360 customer communications are received per month with charges on supply products. Its management, from reception through the EDIwin platform, and its registration in SAP or Nice Start (customer management tool), depending on whether they are charges for price/quality difference or charges for commercial agreement, is a repetitive process, prone to errors and of low added value.
Transformation
Process automation withRPA. Hesoftware robot checks, once a day, if any charges have been received from large stores through the EDIwin platform. If it detects unprocessed charges, the robot proceeds to identify them and capture all the relevant information, saving them in SAP if it is an invoice difference, or in Nice Start if it is a commercial agreement.
Results
IDILIA FOODS has managed to stop worrying about a periodic, mechanical and repetitive task, freeing her team from hours of work. Besideshas managed to automatehe 100% of charges processed by the robot. Thanks to the automation of the position management process, the companysave 384 hoursannual.
Benefits
- Streamlines management. Reducing processing times.
- Non-invasive technology.
- Scalable. The same robot can execute other robotic processes.
- Precise. 100% elimination of errors in the process.
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